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Jonathan Tucker

is a Computer and Cyber Security Expert

Looking for Technical Computer Support by 1ls

Jonathan Tucker aka The Computer Man has been in the computer industry over the last 40 years. Having seen many changes to equipment, the biggest change is with the acceptance of people and how they use technology.

Having started with Mainframes moving quickly to help integrate PC LAN technologies to this technology, showing how it could be achieved, quickly and easily.
He was so keen to show off his skills, he joined Southbourne Business Computers, as a Technical Director.
Even saving the day, when we could not boot our mainframe, after IBM upgraded the drives to include parity checking, simply hacked the startup sequence of the mainframe, to get the system and data off the tape.

Having worked worldwide, on-site and remotely providing the best quality support and guidance, to both local and site based-staff.
On the first day, clearing a three-month backlog of calls.

Determining solutions, before others could even understand the problem, always ahead of the game.
Price Water House with a Lotus Notes problem and Barclays had my 1-minute quick fix, to some of their worst problems.

When asked how do I determine customer satisfaction, the answer is simple, 'How stressed were they when they came to me? And how big their smile is when I am finished'.

The expert that experts go to when they have nowhere else to go.

Jonathan likes to help others, in need of his skills and experience. This is the main reason he created his company 1st Line Support, where he is now a Technologist. Although based in Bournemouth, 1st Line Support, is available worldwide, so long as there is an internet connection or simply just a phone. Technology is now everywhere within our lives, computers and technology, are in your life too, this is where Jonathan comes in, he is often asked, 'What do you do?', the plain and simple answer, for each individual he cannot explain until you use him, then as you ask more questions and learn more, you'll suddenly realise, how useful he is, but how did you cope before knowing him, a bit like a mobile phone.


CV

Current TryHackMe position:-


Also I am in the top 10% of Blue Team Labs Online defenders.